Tens of Thousands Stuck Between the Store and the Bank
Who this was: A growing online retail brand.
What was wrong: The owner could not tell how much of the store's sales-channel money had actually reached the bank. About $39,000 of payouts were sitting in a clearing account, recorded as received but never matched to real bank deposits. So revenue and cash did not line up.
What we found and did: We traced each payout stream through the accounting system. The sales were booked correctly, but the cash was parked mid-transfer by the sales-channel integration instead of clearing to the bank. We scoped the exact cleanup: re-map the payout settlement and match each stranded item to its bank deposit.
The result for this owner: A clean picture of revenue versus cash, and a defined fix for roughly $39,000 of stranded payouts, so the owner can trust the numbers as the business scales.
What it means for a similar owner: The revenue was never lost or unrecorded. This was a cash-tracking fix, and part of the correction lives in the sales-channel tool, not just the books. If you sell online, the money hitting your bank should reconcile to your sales channel every month. A growing clearing-account balance is the warning sign.
Start with a Diagnostic Review
We start every new client with a $497 Diagnostic Review: we open your actual books and tell you plainly what we find, in writing. For an online store, it is where we check that your payouts reconcile to the cash in your bank.